Please fill out a contact form, so we can schedule a convenient drop off time: Include your machine make and model. If you are requesting anything other than a cleaning, include a brief description of the issue(s) you are encountering. https://bigdogsewing.com/contact-us/
You must bring: $35.00 diagnostic fee when dropping off your machine. And the foot control, power cord, standard zig-zag presser foot (not a 1/4" presser foot), standard zig-zag throat plate (not a straight stitch plate), bobbin case, bobbin and needle.
*If bringing a machine with an embroidery issue, you must bring: Embroidery unit, hoop and foot.
Fees for machine cleaning: Mechanical $79.99 - Computerized $89.99 - Embroidery $99.99 - Multi Needle $129.99
Fees for repair, without cleaning: $35.00 an hour, plus parts.
House calls can be arranged for a fee, for large multi needle machines.