We work by appointment only. Once we receive payment, we will send you an email, to schedule an appointment time, for you to drop off your machine.
Include your machine make and model. If you are requesting anything other than a cleaning, include a brief description of the issue(s) you are encountering.
A diagnostic fee is the fee required, to figure out why your machine is not working properly.
You will need to bring the foot control, power cord, bobbin, bobbin case, and standard presser foot.
Our average turn around time is two weeks, from the time we receive your machine - provided, no parts have to be ordered.
If any parts are needed, a quote will be sent for your approval, before we proceed.
Parts may have to be ordered.
Additional time will be required, for your machine to be repaired.
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Big Dog went above and beyond in cleaning and repairing my 50+ year old machine. What a bargain! Nice people, too!