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bigdogsewing@gmail.com

Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund, excluding all shipping charges. No refunds or exchanges on fabric, sewing machines, or custom items. All fabric, sewing machine, and custom item sales are final. All sale item sales are final.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.